JOB DESCRIPTION:
As a Senior Security Specialist, you will play a critical role in leading the successful delivery of security system projects for our clients. Your responsibilities will include:
Key Responsibilities
- Maintain excellent customer relations, includes prompt response to customer requests and maintaining frequent customer contact.
- Performance of service calls and break fix activities when required or as work schedule dictates. Documentation of all activities and reporting to Service Team.
- Must agree and adhere to the On-Call schedule, where you will be expected to be available for service calls after hours for one week at a time based on the schedule.
- Verify field installations are properly executed, following industry and CTCI standards.
- Troubleshoot system issues and promptly resolve.
- Assist in punch list creation for installation team if required.
- Manage small installation projects as the Director of Security Operations sees fit.
- Performs other duties and responsibilities as requested or required.
Work Environment & Benefits:
- Job Type: Full-time
- Location: Hybrid or on-site; travel to project sites as needed.
- Benefits: Competitive compensation, certification reimbursement, travel allowance, and healthcare package.